Crosshire Terms of Use

1.1 These Terms of Use ("Terms") are a binding contract between Crosshire and each Member. By checking the box at signup, or by using Crosshire, you accept these Terms and the Privacy Policy.

1.2 If you accept for a business, you confirm you have authority to bind it. "You" then means both you and that business.

1.3 You agree that clicking, checking a box, or confirming in Crosshire is your electronic signature. It has the same effect as a handwritten signature under the federal E-SIGN Act and the California Uniform Electronic Transactions Act. You consent to receive these Terms, records and notices electronically.

3.1 Crosshire is invite-only and for businesses only. Members must operate a rental, production or related business. Member Users must be at least 18. Crosshire is not for personal, family or household use.

3.2 We may admit, decline or remove any Member at our discretion. An invitation is not an endorsement of that Member.

3.3 You must give accurate business, contact and gear information and keep it current.

3.4 A Member is responsible for everything its Member Users do on Crosshire. That includes Bids, Awards, Claims and confirmations. Remove a Member User's access promptly when they leave or should no longer act for you.

3.5 Keep login links, passwords and API tokens secure. Tell us right away at rentals@wearestepchild.com if you suspect unauthorized access.

5.1 A Request must describe a real, current need. It must accurately state the gear, dates, location and anything else a reasonable Member would need to respond.

5.2 A Bid is a firm offer on the terms it states. It stays open until you withdraw it, the requester Awards another Bid, or the Request is cancelled or expires.

5.3 Only post a Request, Bid or Claim you intend and are able to honor. Repeatedly cancelling, withdrawing or not performing is grounds for suspension.

5.4 Notifications, matching and SOS alerts are a convenience. We don't promise any Member will see or answer a Request in time.

These defaults apply to every Sub-Rental Deal, except where the Deal Terms note or a named rental agreement says otherwise.

7.1 Price. The price is the winning Bid's price and price unit. If no price is recorded, it's the Owner's standard published rate minus the Owner's Crosshire sub-rental discount.

7.2 Member discount. Each Member agrees that its Crosshire sub-rental discount off its standard rates will be at least 20%. That applies unless a Bid states a lower price.

7.3 Rental period. The period runs from the recorded start date to the recorded end date. A rental day is 24 hours from pickup. Late returns are billed at the daily rate for each day or part day, unless the Owner agrees otherwise in writing.

7.4 Pickup, return and condition. The Renter picks up and returns gear at the Owner's location, during the Owner's business hours, unless the Deal Terms say otherwise. Both Members should check gear out and in together and note any existing damage. Gear goes back clean, complete and in the same condition, except for ordinary wear.

7.5 Risk of loss. The Renter is responsible for the gear from pickup until the Owner gets it back. That covers loss, theft and damage beyond ordinary wear. The Renter pays the lesser of repair cost or replacement cost with comparable new gear. It also pays loss of use at the daily rate while the gear is out of service, up to 30 days. If the Bid states a replacement value, the Owner can't recover more than that for replacement.

7.6 Insurance. The Renter will keep rented-equipment (inland marine) insurance covering the gear's full replacement value. It will name the Owner as loss payee and give a certificate of insurance before pickup if asked. The Owner may refuse to release gear until it gets one.

7.7 Re-renting to clients. The Renter may re-rent or supply the gear to its own client for the Deal's purpose. The Renter stays fully responsible to the Owner for that gear and that client.

7.8 Client relationships. The Owner deals only with the Renter, not the Renter's client, unless the Renter agrees. During the Deal and for 12 months after it, the Owner won't use client information it learned through the Deal to solicit that client.

7.9 Payment. The Owner invoices the Renter after return. Payment is due within 30 days of the invoice. Unpaid amounts accrue interest at 1.5% per month or the maximum the law allows, if less.

7.10 Cancellation. The Renter may cancel free of charge 48 hours or more before pickup. After that, the Renter owes one day's rental. If the Owner cancels, it must tell the Renter immediately and help find replacement gear on the network.

7.11 Owner's promises. The Owner confirms it owns the gear or may rent it, and that it is safe and in good working order. It also confirms the gear matches the Bid.

9.1 Listings show the lister's contact details to other Members. All negotiation, payment and transfer happen off-platform and directly between Members.

9.2 You may list only gear you own outright, free of liens and undisclosed defects. Describe its condition honestly. Crosshire isn't part of any sale or trade.

11.1 Purpose. Watchlist lets Members warn each other about real business problems: unreturned or damaged gear, non-payment, fraud, or identity misuse.

11.2 What you may post. Post only facts you know first-hand, that you believe are true and can support. Label opinions as opinions. Post in good faith to protect Members, not to retaliate, compete or pressure someone into paying.

11.3 What you may not post. Don't post:

• /personal details beyond name, business and what's needed to identify the issue, such as home addresses or family details;
• /government ID numbers, financial account numbers, or health information (redact them from attachments);
• /anything about race, religion, sex, sexual orientation, disability, national origin, age or another protected characteristic;
• /threats, harassment or calls for anyone to act against the subject outside lawful business decisions.

11.4 Not a consumer report. Watchlist must not be used, in whole or in part, to decide anyone's eligibility for credit, insurance, employment or housing.

11.5 Anonymity. An anonymous note hides your name from other Members, not from Crosshire. We may disclose your identity if the law requires it or to defend a claim about your post.

11.6 Corrections and removal. Shared subject profiles may be corrected by any Member, but only for accuracy. Anyone, including a subject, may ask for a correction or removal at rentals@wearestepchild.com. We may edit, hide or remove any Watchlist content at our discretion. We may also add the subject's response.

11.7 Responsibility. Each poster is solely responsible for its Watchlist content. Crosshire doesn't verify it or adopt it as its own.

13.1 Crosshire sends account and Deal emails. Those are part of the service.

13.2 If you opt in to text alerts, you agree to receive automated texts from Crosshire about Requests, Bids, Awards, handoffs and SOS posts at the number you give. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent isn't required to use Crosshire.

15.1 Members resolve Deal and other disputes directly with each other. Crosshire isn't a party, mediator or arbitrator, unless we separately agree in writing to help.

15.2 On request, we'll give both Members involved a copy of the Deal record (Section 6.6).

15.3 You release Crosshire from claims arising from your dealings with other Members (Section 24).

17.1 If we let you connect API tokens, integrations or AI assistants to your account, everything done through them is done by you. That includes Bids, Awards, Claims and Deal confirmations.

17.2 You're responsible for setting them up correctly. We may rate-limit, change or revoke that access at any time.

19.1 Crosshire is currently free. We'll give at least 30 days' notice before charging any fee. You can close your account before a fee takes effect.

21.1 Crosshire is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied. That includes merchantability, fitness for a particular purpose, title and non-infringement.

21.2 We don't promise that Crosshire, notifications or texts will be uninterrupted, timely, secure or error-free. We don't promise that any Member or Member Content is accurate, reliable or lawful.

You'll defend, indemnify and hold harmless Crosshire and its owners, staff and contractors from claims, losses and costs, including reasonable attorneys' fees, arising from:

• /your Deals or other dealings with Members, clients or third parties;
• /your Member Content, including Watchlist posts;
• /your breach of these Terms or the law.

25.1 Governing law. California law governs these Terms, without regard to conflict-of-law rules.

25.2 Informal first. Before filing a claim against Crosshire, you'll email rentals@wearestepchild.com describing it. We'll try to resolve it within 30 days.

25.3 Arbitration. Any unresolved dispute between you and Crosshire will be decided by binding arbitration. It will be held in San Diego County, California, under the American Arbitration Association's Commercial Arbitration Rules, before one arbitrator. Either side may instead bring an individual claim in small claims court. Either side may also seek a court injunction to protect intellectual property or system security.

25.4 Individual claims only. Claims may be brought only individually, not as a plaintiff or class member in any class, consolidated or representative proceeding. This doesn't waive any right to seek public injunctive relief that California law says can't be waived.

27.1 These Terms, the Privacy Policy and each Deal's records are the entire agreement between you and Crosshire. Deals between Members are separate agreements between them.

27.2 If any part of these Terms can't be enforced, the rest still applies, and that part is enforced as fully as the law allows.

27.3 Not enforcing a term isn't a waiver of it. You can't assign these Terms without our consent; we may assign them in a merger, sale or reorganization.

27.4 Neither side is liable for delay caused by events beyond its reasonable control.

27.5 Members are independent businesses. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

27.6 Notices to us go to rentals@wearestepchild.com. Notices to you go to your account email.